1. PRIVACY POLICY

Last updated: January 1 2024

This Privacy Policy outlines the manner in which Hira Jewellery (“us,” “we,” or “our”) collects, uses, maintains, and discloses information collected from users of the https://hirajewellery.com/ website (the “Site”). This Privacy Policy applies to the Site and all products and services offered by Hira Jewellery.

Personal Identification Information: We may collect personal identification information from users in various ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information.

Non-personal Identification Information: We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about users’ means of connection to our Site, such as the operating system and the Internet service providers utilized.

Web Browser Cookies: Our Site may use “cookies” to enhance user experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information:

To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
To process payments: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If the user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

How We Protect Your Information: We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sharing Your Personal Information: We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Changes to This Privacy Policy: Hira Jewellery has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms: By using this Site, you signify your acceptance of this policy. If you do not agree

please refrain from using our site.

 

2. REFUND POLICY

HIRA DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON, however we do allow exchanges within 7 days of the delivery date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item one time for an item of equal or greater value. Jewellery items can be exchanged for jewellery only. Please contact us by email at hirajewellry@gmail.com and we will provide you with instructions on completing your exchange.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.

Refund Policy:
HIRA DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON, however we do allow exchanges within 7 days of the delivery date.

Replacement & Exchange:
You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered.

In case of missing, damaged, or broken products upon receiving the parcel, an unboxing video of the parcel is mandatory to avail a new product. For all exchanges, the applicable shipping charges will be borne by the customer. These charges include the logistics cost involved in pickup and/or re-shipping of the exchanged product.

Cancellation Policy:
Once an order is placed, it cannot be canceled.

Return Process:
Submit a return request: Click the profile icon in the store’s navigation, or go to the refund policy or a returns page, and then request a return.

  1. Log in to your account: In the Email field, enter your email address, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter the six-digit verification code.
  4. Click the order that you want to submit the return for.
  5. If your order has more than one item, then select the items that you want to return. Select a return reason and add a note for the store.
  6. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Click here for RETURN:
Items must be returned within 7 days from receiving the order. Jewelry must be unworn & in original condition, accompanied by original packaging & any certificates. Custom or personalized pieces, engraved items, rings, and sale items are non-returnable unless defective.

Please note:

  • Liking or disliking a product is not a valid reason for return or replacement and will not be entertained.
  • False claims may result in strict action.

3. SHIPPING POLICY

Orders are usually shipped within 10–15 working days, while in-stock items are dispatched in 1–2 working days. Personalized and made-to-order products take longer and may cause your order to arrive in parts. We offer free shipping across India, but international shipping and returns are chargeable. Tracking details will be shared via WhatsApp, email, and SMS once your order is shipped. Please note, Saturdays, Sundays, and national holidays are non-working days.

Frequently asked questions

When will my order be shipped?
In-stock products are shipped within 1–2 working days.
Do personalized items take longer?
Yes. Personalized and made-to-order products take 10–15 working days.
Will my order arrive in parts?
If you order personalized or gold jewellery along with other items, your order might arrive in parts.
Is shipping free?
We offer free shipping across India. International shipping and returns are chargeable.
How will I get tracking info?
You will receive tracking details over WhatsApp, email and SMS once your order is shipped.
Are weekends counted as working days?
No. Saturdays, Sundays and official national holidays are non-working days.
Does COD affect delivery time?
COD delivery time may vary by location, personalized products and courier services.

4. TERMS OF USE

Welcome to Hira Jewellery! These Terms of Service (“Terms”) govern your use of the Hira Jewellery website at https://hirajewellery.com/ (“the Site”). By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using the Site.

1. Use of the Site:

  • You must be at least 18 years old to use this Site. By using the Site, you represent and warrant that you are at least 18 years old.
  • You agree to provide accurate, current, and complete information during the registration or checkout process and to update such information to keep it accurate, current, and complete.

2. Intellectual Property:

  • All content on this Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Hira Jewellery and is protected by international copyright laws.
  • You may not use our trademarks or other proprietary information without our express written consent.

3. Product Information:

  • We make every effort to display as accurately as possible the colors and images of our products on the Site. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
  • We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site.

4. Orders and Payments:

  • By placing an order on our Site, you are offering to purchase a product and subject to availability. All orders are subject to acceptance and confirmation.
  • Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
  • We accept various payment methods as indicated during the checkout process.

5. Shipping and Returns:

  • Shipping and delivery times are estimates and may vary based on location and other factors.
  • Please refer to our Shipping and Returns policy for information on delivery, returns, and exchanges.

6. User Account:

  • If you create an account on the Site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

7. Termination:

  • We reserve the right to terminate or suspend your access to the Site without prior notice for any violation of these Terms.

8. Governing Law:

  • These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

9. Contact Us:

By using this Site, you agree to these Terms. We reserve the right to update or change these Terms at any time, and such changes will be effective immediately upon posting on this page.

5. FAQ

Frequently asked questions

What is gold vermeil made of?
Gold vermeil has a solid 925 sterling silver base with a layer of genuine 18K gold bonded over it. Because the core is real silver and not a cheap base metal, the piece feels substantial and lasts much longer.
How thick is the gold layer?
The gold coating measures 2.5 microns, which is roughly five times thicker than ordinary gold plating. A thicker layer wears away far more slowly, so your jewellery keeps its shine through months of regular use.
Is it safe for sensitive skin?
Yes. Vermeil sits comfortably on the skin without itching, redness, rashes or green marks. If your skin reacts to fashion jewellery, this is a gentle option to try.
Can I wear it in Indian summers and when I sweat?
Absolutely. It copes well with everyday heat and humidity. Just wipe the piece with a soft, dry cloth before you put it away at night, and it will stay fresh.
Can I wear it in the monsoon or around water?
It is best to keep it away from water. If you get caught in the rain, simply pat the piece dry with a soft cloth and it will be fine. Take it off before bathing, swimming or washing your hands.
Will it fade or turn black?
Not if you follow basic care. The thick layer of gold holds its colour for years, and a quick wipe after wearing keeps it from dulling. Storing it in a pouch or box helps too.
Can I wear it every day?
Yes, it is designed for daily life. Wear it to the office, college, a dinner or a family function. It is sturdy enough for routine wear and still looks special enough for occasions.
How does gold vermeil look?
It has a warm, rich 18K golden glow, since real gold sits on the surface. The colour looks natural and luxurious, much like fine gold jewellery, without the heavy price.