We offer a 15-day return policy for all unused and unworn items. However, please note that the15-day return does not apply to personalized jewelry, or custom jewelry other than in cases of defective/spurious products. HIRA reserves the right to process refunds after checking the returned items.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered.
In case of Missing, Damaged, Broken product on receiving the parcel to the customer unboxing video of the parcel is mandatory to avail new product.
In case of to the customer unboxing video of the parcel is mandatory to avail new product.
Cancellation Policy: Once order placed cannot be canceled.

Return Process:
Submit a return request Click the profile icon in the store’s navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account: In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for.
5. If your order has more than one item, then select the items that you want to return. Select a return reason and add a note for the store.
6. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a
return shipping label. After the product is returned, you receive a refund.
Click here for RETURN